Self-Exclusion at JB.COM – Take Control of Your Play

Self-exclusion is a voluntary tool designed for players who feel they are losing control over gambling activity and want structured support in stepping away from the platform. It is not a punishment, restriction, or account ban caused by rule violations. Instead, it is a personal decision activated by the user and supported by JB.COM as part of its responsible gambling framework, including the suspension of access to promotions and JB.COM bonuses during the exclusion period.

JB.COM provides self-exclusion in line with the requirements of the Curaçao Gaming Authority license (OGL/2024/1519/0809). The feature exists to help users create distance from gambling when limits, short breaks, or time-outs no longer feel sufficient.

Important principles of self-exclusion include:

• Available only for registered users aged 18+;
• Activated voluntarily by the account owner;
• Designed for long-term gambling interruption;
• Supported by the Responsible Gambling team;
• Available through rg@jb.com.

The purpose of this page is practical: to explain what happens after activation, how long self-exclusion lasts, and what options remain available during the process.

What Self-Exclusion Does to Your JB.COM Account

Activating self-exclusion immediately changes how the account functions. Rather than partially restricting activity, the system blocks access to gambling functions completely.

After activation:

• Access to the platform becomes unavailable;
• Casino games, sportsbook, lottery, and promotions are disabled;
• Marketing emails and bonus offers stop immediately;
• VIP participation pauses;
• New account creation becomes prohibited.

Request Self-Exclusion

Attempting to register another account during self-exclusion violates platform policy and will normally result in detection through technical monitoring systems, including device, IP, and profile matching.

What remains available is equally important. Existing balances are not removed or cancelled. Funds already present on the account stay available for withdrawal after completing KYC verification.

A key rule applies throughout the process: self-exclusion cannot be cancelled early by the user. Restrictions remain active until the selected period officially expires.

Self-Exclusion Periods Available at JB.COM

JB.COM offers several self-exclusion durations so users can choose the option that best fits their situation.

Available periods include:

• 1 year;
• 3 years;
• 5 years;
• 10 years;
• Lifetime self-exclusion.

Shorter periods, such as one or three years, are generally more suitable for users who want a substantial break while keeping the possibility of returning later.

Longer periods are designed for users who have made a firm decision to stop gambling entirely or who feel shorter interruptions would not be enough.

Choosing a longer duration often provides additional protection because it reduces the chance of returning during emotionally difficult periods.

An important distinction exists between temporary and lifetime options. Temporary exclusions require an active request to return after expiry. Lifetime self-exclusion cannot be reversed under any circumstances.

How to Activate Self-Exclusion at JB.COM – Step by Step

JB.COM offers two official methods for activating self-exclusion.

Through Live Chat

This is usually the fastest option, especially for users already experiencing a difficult moment.

The process includes:

• Open Live Chat support;
• Request self-exclusion;
• Specify the preferred exclusion period;
• Wait for confirmation from support.

Through Email

Users may also contact rg@jb.com and include:

• Account username or registered email;
• Preferred self-exclusion period;
• Optional explanation of the request.

Providing a reason is not mandatory, though it may help the responsible gambling team better understand the situation and provide guidance.

Support aims to process requests as quickly as possible. Once activated, confirmation is sent by email.

If the situation feels urgent, Live Chat remains the recommended option because it provides faster interaction.

What to Do While Waiting for Self-Exclusion to Activate

Self-exclusion should be viewed as a process rather than an instant switch. During the waiting period, several immediate actions can reduce risk.

Recommended temporary steps include:

• Set deposit limits to the lowest possible level through profile settings;
• Log out from JB.COM and avoid reopening the platform;
• Remove the application from mobile devices;
• Contact professional support immediately if gambling feels difficult to stop.

Gambling Therapy offers free multilingual online assistance and does not require waiting for platform confirmation.

Even small preventive actions during this stage can make the transition easier.

Returning to JB.COM After Self-Exclusion Expires

Once a temporary self-exclusion period ends, access does not automatically return.

Instead, the user must contact support and request account reactivation. This additional step exists intentionally because returning to gambling should involve a deliberate decision rather than automatic reopening.

Before requesting access again, users are encouraged to consider:

• Whether the original reason for self-exclusion has improved;
• Whether gambling habits feel manageable again;
• Whether additional support might still be useful.

External organizations such as GamCare and Gambling Therapy may help users evaluate readiness to return.

JB.COM may also request additional checks before restoring access.

Lifetime self-exclusion remains permanent and cannot be reversed.

Self-Exclusion vs. Time-Out at JB.COM – Choosing the Right Tool

Many users compare self-exclusion with a time-out before deciding.

A practical guideline often helps:

• “I need a short pause” → Time-Out;
• “I want to stop completely” → Self-Exclusion.

For both options, users may contact rg@jb.com.

External Help and Support Alongside JB.COM Self-Exclusion

Blocking access to a gambling platform can help reduce exposure, but it may not fully solve underlying behaviour patterns. That is why professional support resources are recommended alongside self-exclusion.

Available support includes:

• Gambling Therapy – free multilingual online support for players and family members worldwide;
• GamCare – consultations, support groups, and guidance;
• Gamban – software blocking gambling websites and apps;
• BetBlocker – free gambling site blocking tool.

JB.COM contacts related to responsible gambling:

• rg@jb.com – responsible gambling support;
• complaints@jb.com – escalations and complaints.

Seeking help is not a failure. It is often the first practical step toward regaining control.

FAQ